Refund and Returns Policy

Effective Date: 08-01-2025

At WELLAND Holistics, we take great care in delivering high-quality aromatherapy and wellness products. However, if you receive a defective item, we’re here to make it right.

🔄 Returns Eligibility

We only accept returns for defective or damaged products. Due to the nature of personal care and aromatherapy items, we do not accept returns or exchanges for reasons related to preference, scent, or opened/used products.

To be eligible for a return:

The item must be unused and in the original packaging.

You must contact us within 7 days of receiving your order.

You must provide photo or video proof of the defect or damage.

💰 Refunds (If Applicable)

If your return is approved, we will issue a refund to your original method of payment or send a replacement, depending on your preference and item availability.

📦 How to Request a Return

Please email us at info@wellandholistics.com with the following:

Your order number

A description of the issue

Photos or videos showing the defect or damage

Once approved, we will provide return instructions if necessary. Please do not return any item without contacting us first.

🚫 Non-Returnable Items

Used or opened products

Items purchased on sale or clearance

Products returned without prior approval

📍 Where to Send Returns (If Applicable)

WELLAND Holistics
Bay 3, 1112-40th Avenue NE, Calgary, AB, Canada, T2E 5T8

If you have any questions about this policy, please contact us at info@wellandholistics.com